[Resolved] Ixigo — No Show Refund

[Resolved] Ixigo — No Show Refund

M mnyl.nj Feb 20, 2024 Feb 25, 2024 This thread was updated on Feb 25, 2024

I had booked a ticket vis ixigo app PNR Y81LFQ, Susheel Kumar Bhandari. I had paid extra for full refund but due to personal circumstances I did not board the flight and I had called the airlines and took a no show refund but instead of refunding the whole tax amount they had only refunded 767/- to the booking agent i.e ixigo but then ixigo is not refunding the amount and is saying they will deduct cancellation charges (I had paid extra for cancellation while buying the ticket), they will deduct the convenience fees (it's paid seperately while booking) and discount given at the time of booking (that was deducted on the base fare not on the taxes). Ixigo is cheating with PPL it is our right to get the tax collected if we don't fly. Please help getting the rightful refund. Thank you N Jain +1 photos Was this information helpful? No (0) Yes (0)
Mar 27, 2024 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Feb 20, 2024 Updated by mnyl.nj I had booked a ticket vis ixigo app PNR Y81LFQ, Susheel Kumar Bhandari. I had paid extra for full refund but due to personal circumstances I did not board the flight and I had called the airlines and took a no show refund but instead of refunding the whole tax amount i.e 1061/- they had only refunded 767/- to the booking agent i.e ixigo but then ixigo is not refunding the amount and is saying they will deduct cancellation charges (I had paid extra for cancellation while buying the ticket), they will deduct the convenience fees (it's paid seperately while booking) and discount given at the time of booking (that was deducted on the base fare not on the taxes). Ixigo is cheating with PPL it is our right to get the tax collected if we don't fly. Please help getting the rightful refund. Thank you Nidhi Jain Verified Support Feb 25, 2024 Ixigo Customer Care's response Hi there, a refund was not applicable since the amount was paid after a discount of INR 400 which had to be adjusted from the refund from airline along with ixigo cancellation fee. We have exceptionally credited the amount INR 767 to your ixigo money max account. You can use the same to make a new booking or initiate the transfer to your bank account from your app.
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