Ixigo — non refund of flight booking amount despite airline has processed full refund on account covid-19 policy

Address:	33, govinda bhavana ramakrishna layout, 1st cross, old post off road,ramamurthy nagar
Website:	www.ixigo.com

As i had booked air asia flight i5287 (Blr-del) travel date 01-04-20 vide pnr zzn2p since airline has suspended the flight and caused to cancellation by the airline itself and i have made refund request to ixigo despite repeated request the ixigo has only refunded the tax amount out of total booking amount and aggrieved on the same i have also approached the airline and raised an case and after going through the records the airline informed me that they have processed full refund under flt covid-19 policy but ixigo has not processed the same hence unfair trade practice from ixigo