[Resolved]  Ixigo — Not able to cancel flight

I had booked a ixigo assured flight ticket from Mumbai to kochi scheduled for 1-3-2022.Now i have a change of travel plan and have been trying to cancel the ticket since a week but it is not happening.It shows a message "Something went wrong .Try again later"
I had a chat with ixigo helpline about 4 days back where they told that they are initiating a cancellation from their end and it will happen within 72 hrs which has not happened .Further they told the refund would take 120 days which is absolutely wrong as ixigo assured promises a 7 day cashback
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Mar 27, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2022
Ixigo Customer Care's response
Hey, please connect with us at[protected] for urgent help.
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