Ixigo — Not cancelling my fully refundable flight

I have been tryinng to cancel my fully refundable ticket from Dubai to New Delhi bearing booking IDIF[protected] for the past ten days. I have cancelled ot via app multiple times and through executives for four times. The flight is seen as rescheduled and my request cancelled. I am stuck in another country owing to pathetic and irresponsible actions of ixigo. I have suffered huge monetary losses owing to the same. I need a cancellation asap with fair compensation.