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Ixigo — Not received the refund of flight cancellation

Flight ticket has been cancelled by the Thai airasia airline but still i did not get the refund yet.
I booked this ticket from ixigo and ask for the refund they are saying connect with airline when i connected with airline they are saying you need to connect with ixigo as you booked ticket from ixigo.
From last one month I am trying to reach out to both of them but still I did not get the resolution and still waiting for my refund as when I see the portal of both of them I saw flight has been scheduled.
Because of that flight cancellation I have to booked the higher price ticket and so much problem I faced as that is end of the moment.
Want to ask my refund and compensation against higher charges and inconvenience.
PNR-J24P9C

Thanks
Shubham Jain
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Comments

Hey Shubham, we apologize for the inconvenience caused to you. We'll check and share an update in 48 hours. Thanks!
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Shubhu44jain's [Complaint's author] reply, May 27, 2023
We did not receive any reply from your side how you can close this complaint.
Hey Shubham, we apologize for the inconvenience caused to you. We are still working on your concern and shall update you as soon as we have a response from airlines end. Thanks!
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purchased additional buggage from airiasia portal under this PNR#J24P9C and ticket has been booked from ixigo. I received the refund for the ticket and they deduct the airline cancellation charges of rs 236 and flight has been cancelled by airline.
And still I did not receive the refund for additional buggage which I purchased directly from airline and while I contacted with ixigo they are saying you purchase from the airline you need to contact to airline and I contacted with airline they are saying this pnr belong to third party so you need to contact ixigo.

Please help on this and provide my refund and with airline deductions which they deduct in ticket.
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