Ixigo — Online train ticket

I booked my ticket through ixigo trains for aligarh on 22nd september 2020 ... The ticket was not confirmed and it was on waiting 2 and 3 .. Its been 20 days now and i havent recieved any refund as such in my account... Its around 3200 and its a lot so please look into this matter.. The PNR reference is
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Dear Customer,

We can see the refund was successful on 25th September and should have been credited by now.

We have raised this further to cross check and shall update within 24 hours.

Thanks
Team ixigo

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