Ixigo — payment deducted but no booking confirmation

 
2 Reviews
India
 ajbanerjee on Nov 11, 2019
While booking a flight I made the payment from my UPI app but after that it took me to the app's Home Page. There was no notification or message from Ixigo but the amount has been deducted from my account.
I couldn't find any customer helpline no. The only thing provided was an email address.
I have sent a mail with snapshot of my payment details but I'm still waiting for a reply. Required to book this on an urgent basis.
Can I please get a quick resolution to this?

Complaint Status


[Nov 12, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Nov 17, 2019
Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!
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Comments

Sir, my mony dedect from my [protected]@upi transition id no[protected] but my bookings not confirm

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    Ixigo - payment deducted but no booking confirmation