[Resolved]  Ixigo — Payment got deducted but booking doesn't complete no response of refund

Hello,
My name is Arya. On 05/04/2021 at morning I tried to book train from aluva to kota for 18/04/2021 for 2 passengers in ixigo app. After completing the blanks the page got opened for payment gateway on that page I put my mothers upi id [protected]@oksbi and continued the payment after 2-3 minutes the payment got deducted but the booking doesn't get completed. After 15-20 minutes I got a msg from ixigo app in whatsApp that a refund of Rs 4694 is processed and will reflect to your account on 05/04/2021 at 11.But till now the payment not get reflected. I'm sharing you the msg and money debited from my mother's bank account receipt with this msg. This is the second time I'm posting the complaint
I hope you will go through it and resolve my issue as soon as possible
Thanking you
Arya