[Resolved] Ixigo — payment is deducted but booking is pending

Sonighd

from Gurgaon, Haryana

Address:

132114

Sir

I have booked a 5 person ticket name mr joginder, meena, anjali, shivam and aman on dated 25/5/18 in train no 12311 from panipat to kalka order no 1x1tr[protected], but after that payment is deducted from my account and ticket is not booked.in the transection the message is show "payments is successful, booking is pending". So do some fast. Confirmed my ticket or refund my money

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Jun 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Thank you for writing in. Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Comments

bibh9920

from Jamshedpur, Jharkhand

Tran no obu90rpagmj9abg04 ref amt 2623/- & tran no obsd35zst4ldljgjh amt rs 2623/- amt not refund in ou account so kindky credit in our account or debit card
account no [protected]