[Resolved] Ixigo — Payment not received in my account while payment has already been initiated from airlines

[Resolved] Ixigo — Payment not received in my account while payment has already been initiated from airlines

S Syeda Ahmd from Noida, Uttar Pradesh

We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account. Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Hey Syeda,

As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

The refund as applicable will be processed within 15 days from the date of cancellation

Thanks
Team ixigo