[Resolved] Ixigo — payment refund against cancelled ticket | |
Sir, 1. My ixigo booking reference number is if[protected] and my pnr number is dpj4gr.. Indigo flight number 6e 2148 from del to sxr on 12 jan 20.. 2. Due to bad weather conditions flight cancelled by concerned agency.. But the refund generated by indigo through ixigo still pending.. Payment still pending at ixigo flight payment. 3. Please do needful action against ixigo flight service. Document attached in annexure. Was this information helpful? | |
Feb 28, 2020 Complaint marked as Resolved After complaining to consumer complaints forum within two days the reply came from ixigo for refunding of amount has been proceed. finally today my account credited claimed amount. Ixigo customer support has been notified about the posted complaint. Verified Support Feb 26, 2020 Ixigo Customer Care's response Dear Avyashree, Greetings from ixigo! We wish to inform you that refund process against the shared id has been initiated and same will be credited into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo | |
 3 Comments | |
Comments
I booked 3 flight tickets today from your app (ixigo app), money got deducted but after payment neither message nor any mail received so far.
Kindly reply me immediately because my flight is Today 00:50 AM (22/02/2020) from Mumbai to Lucknow. I am attaching screenshot of email which I received.
Please...
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Kindly reply me immediately because my flight is Today 00:50 AM (22/02/2020) from Mumbai to Lucknow. I am attaching screenshot of email which I received.
Please...
Ixigo Customer Care's response, Mar 14, 2020
Verified Support
Dear Customer,
Greetings from ixigo!
We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.
You can email us the details at feedback@ixigo.com.
Looking forward to your response.
Regards,
Team ixigo
Greetings from ixigo!
We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.
You can email us the details at feedback@ixigo.com.
Looking forward to your response.
Regards,
Team ixigo
My flight was cancelled by the airlines itself (Emirates). I have booked tickets using ixigo website. I'm asking for refund, I have contacted through customer care number in Ixigo, they have cancelled my ticket and gave an email address( [protected]@ixigo.com) and asked me to send the mail sent by airlines cancelling the flight. But, gmail is showing this address doesn't exist. I have forwarded this mail to [protected]@ixigo.com, which is showing that it is not in use. Please help me.
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But ticket is not provide him and payment has deducted in my account Rs. 3357
Please help me
Greetings from ixigo!
We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.
You can email us the details at feedback@ixigo.com.
Looking forward to your response.
Regards,
Team ixigo