[Resolved] Ixigo — payment successful train ticket booking failure

Praveen ApPu

from Bengaluru, Karnataka

Address:

577301

Dear Sir,

I have tried two times to book a ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] for further details.

Attached transaction ID details.

Thanks in advance.

+1 photos

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May 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Ixigo Customer Care's response Hi Praveen,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo