[Resolved]  Ixigo — Payment successfully done but ticket not received

Address:31 D ABRAR NAGAR, KALYANPUR

I booked a ticket from LKO to Agra fort at about 12:25 am on 30/09/2022. the payment got completed and after the completion of payment the TAB automatically get closed, whereas other tabs were still open. i tried to check the ticket but there was not any.
i am providing all my info below:
amount paid: 182.80 rupees
completed on : september 30, 2022 at 12:24 am
payment from: MOHAMMAD SAHIL
payment to: ixigo.[protected]@axisbank
transaction id: CICAgJDCjOzNdw
train name: lko-agra intercity
date of journey: 01/10/2022
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Nov 8, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2022
Ixigo Customer Care's response
Hey there, the amount is automatically refunded to payment source or your ixigo money max account. Please reach out to us via www.ixigo.com/help if not yet refunded.
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