[Resolved] Ixigo — PNR: [protected], PNR: [protected]

sujay1999

May 21, 2021

Address:

I.I.T. Roorkee, Saharanpur Campus

Dear Sir,
I received this the following details at 14:08 hrs on May 21, 2021
Hi Sujay
Your KOLKATA - Saharanpur booking is successful

PNR: [protected]
Booking ID: IXITR[protected]
Train Name: Koaa Asr Spl
Travel Date:[protected]

Received email at 14:28 hrs on May 21, 2021
Your KOLKATA - Saharanpur train booking did not get confirmed, due to payment failure. But money actually got deducted.
Booking ID: IXITR[protected]
Train Name: Koaa Asr Spl
Travel Date:[protected]

Hence, I had to rebook three tickets and received the following email at 15:01 hrs
Hi Sujay
Your KOLKATA - Saharanpur booking is successful

PNR: [protected]
Booking ID: IXITR[protected]
Train Name: Koaa Asr Spl
Travel Date:[protected]

After this peculiar experience, I called up at help line no. [protected].
My experience was horrible and people didn't hesitate to use slang. As of now both PNR nos. are showing confirmed reservation. As I have to cancel one, please help me get the amount refunded, which has happened due to scrupulous email I received from IXIGO site.
Best regards
sujayc

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Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 27, 2021

Ixigo Customer Care's response Hey,

The booking and PNR details are hidden and we are unable to assist on this. Please reach out to us via www.ixigo.com/help.

Thanks
Team ixigo

Verified Support

May 27, 2021

Ixigo Customer Care's response Dear Customer,

The booking IDs are mentioned in the notifications sent for each boking for clarity. Booking ID IXITR[protected] was confirmed and a confirmation message was sent.

The failure message was sent for booking ID IXITR[protected] which was actually a failed booking.

Again a new booking was made under booking ID IXITR[protected].

We can see cancellation for booking ID IXITR[protected] was initiated however no refund is applicable since you have cancelled a confirmed Tatkal ticket. We do not see any issue here from ixigo as communications mentioned the booking IDs for clarity.

We regret but refund for the cancelled ticket is not applicable.

Thanks
Team ixigo