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Ixigo — Rail ticket booking

I have a booked a rail ticket on ixigo but neither it got booked nor I got any refund of the deducted amount. Ticket was for 3A from Haridwar to Ludhiana for 06.09.2023.
Amount was 675.75 something with a 100Rs. Cashback.
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Hi there, amount for failed transactions is refunded automatically and we truust you received your amount. For any further assistance, please reach out to us via www.ixigo.com/trainhelp.
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