[Resolved]  Ixigo — Red

Address:

Flat No 106 Canara Apartments, Sector 13 Rohini

I have booked a flight ticket from ixigo which is on 19 April 2020 With the name Arvind kumar sharma PNR is : Y6GLN due to COVID the airline cancelled the flight and govt orders for refunding of the amount to the customer but I’ve been talked with your customer representatives 10 times but the refund is not received to me also I told them that when the government orders for the refund then you should push tha airline to give the refund in 15 days ie also the TAT given to me at the time of cancellation your representative asks me in rude way that sir you should talk with the airline on your own and provide us the refund initiation mail then we will refund the amount is this the way to talk with the customer so why ixigo take convenience charge from customer if anything wrong happen I’ll you re the one who will resolve the case because I have paid money and booked the flight through your channel.