Ixigo — Refund Amount

There is a trip which I have booked on ixigo from Del-Mum for Dec 12. ARN is 74332742012201150981117. Booking ID IF[protected].
Flight IndiGo 6E 6202. This flight got cancelled by IndiGo and they have refunded Rs 9863 to ixigo on Dec - 1 - 2021. I have called customer care yesterday as the refund didn't reach me. They have cancelled the booking on ixigo site but they are deducting money and charging me Cancellation Fee of Rs 7600.
I have paid total Rs 11078 at the time of booking.
Could someone please look at this on priority and refund me Rs 9342 which was processed by Indigo as they have cancelled the flight.
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Ixigo customer support has been notified about the posted complaint.
Jan 12, 2022
Updated by Shweta14_2022
Able to connect with customer care finally, they need 72 hours to resolve. Will update here accordingly.
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