[Resolved]  Ixigo — refund amount not credited in the bank account

Address:C14 Happy Home Residency, Vyara, Tapi, Vadodara, Gujarat, 609405

I received the message from ixigo regarding the cancelled ticket refund amount

Raghunathan, your train booking for raghunathan, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.2490 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

But amount not refunded to my bank account. Kindly do the needful.

Regards
Raghunathan
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Jul 7, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2019
Ixigo Customer Care's response
Dear Raghunathan,

Greetings from ixigo!

The refund for the booking has already been processed to your ixigo money wallet. It can be used on any booking and will be valid for one year (25-May-20 6:36 am, 2020).

For any further query, you can write to us at [protected]@ixigo.com

Regards
Team ixigo.
Complaint comments 

Comments

Actually i booked a train ticket from Chennai Central to Bangalore in Shatabdi Express Yesterday (31.05.2019) but the booking didn't take place not successfully only the amount from my account was taken when refund will be return for me i dono that details.

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