[Resolved]  Ixigo — Refund from the user

Hello,
I have booked a ticket to Nellore from Chennai through IXIGO app. my ticket didn't booked but the amount has been deducted from my bank account. It has shown that the amount will have refunded me soon in 7 working days. I had even tried booking again and same the amount has been deducted from my bank account and the ticket hasn't booked for me. Later I have tried booking the next day, and then, the ticket got booked, but the refund hasn't reached me for a long time. An amount of rupees 456/- was deducted from me twice in which I have received one refund only from the user. I haven't received another refund amount till day, I'm not even getting the way to reach their customer service from the app. I need my refund amount from their side. I have submitted my payment screenshots here please check them . i have received one of my refund amount on 4 Jan 2023 it self from the ixigo receiptment and the other user that is Le Traveneus Technology Pvt.LTD . Please help me to get me my refund amount