Ixigo — refund money against train ticket booking failed but money deducted from my debit card

 
3 Reviews
 kabi kiran on Dec 13, 2017
Am kabiraj nayak, i had tried to book a train ticket between koraput to jharsuguda on 10th december 2017 bearing booking id ixitr[protected], but as i made transaction 948 rs. Deducted from my debit card account but i didn't get a ticket. So, i have made the ticket from a different site. As it is already 3 days passed but i didn't get my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly...

Complaint Status


[Dec 19, 2017] Ixigo customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at trains@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo
On 09/12/17 I was booking ticket on ixigo but same time amount was deducted but I didn’t get the ticket details kindly please take further action .

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