Ixigo — Refund money not transferred from ixigo money max to my debit card

Ixigo — Refund money not transferred from ixigo money max to my debit card

L Labeeb Abdullah Jul 17, 2023 Jul 19, 2023 This thread was updated on Jul 19, 2023

I’ve tried booking 2 Tatkal tickets from Ahmedabad to Vadakara on 14/07/2023 (Friday) for a journey on 15/07/2023 (Saturday), but after the money was paid, I received a message from IRCTC telling me that the slots were all full and the refund has been initiated. Ixigo customer care had also sent me a message on WhatsApp saying that the transfer will be done soon. After some time I did receive the refund on my ixigo money max and I transferred the same back to my debit card through which I did the transaction in the beginning. In the Ixigo app it is been shown that the money has been transferred to my debit card, but the thing is that I haven’t received my money even after all these days. P.S : the amount is Rs 4728 +2 photos Was this information helpful? No (0) Yes (0)
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care

from Gurugram, Haryana

Jul 19, 2023

Verified Support

IXITRS[protected] - We would like to inform you that an amount of ₹4727.89 has already been refunded to your source account on 14 Jul 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN 74332743196319549429204 using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.