Ixigo — Refund not being provided

I booked my flight from Dubai_Kochin for 24th Jan'25 with Air India (Booking Id : IF[protected]) I was told that the ticket is refundable upon cancellation and it mentioned in the summary that it is partially refundable. I wanted to cancel my tickets in the month of October'23 and then I get a surprise from IXIGO stating I would not get any refund for any cancellation. The cancellation charges are more than the total amount I paid for the tickets. I was asked to contact Air India, I did and they told me I need to contact IXIGO since the booking was done through them. I again contacted IXIGO and have been going around in circles with no resolution. The timings for my flight has also been changed. I need a resolution. You people are not clear in what you say and what you mention on your website. Our hard earned money is going for a toss.