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Ixigo — refund not received against flight ticket canceled ticket

Hi,

I have canceled the flight ticket on[protected], but i haven't received the refund yet. I have tried to reach to ixigo customer care and i have sent a lot of mails for the same but i haven't got any reply from their end. They don't have any customer care no. On which you can speak directly to them. The details are as below:

Trip id: 18778199 | pnr: m9lozf

Please check and refund my money.
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Ixigo customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2019
Ixigo Customer Care's response Hi Shubham,

Greetings from ixigo!

We wish to inform you that your query has been raised to cheap ticket and same shall be resolved soon.

Please write back to us in case of any further assistance. 

Regards,
Team ixigo!
Aug 06, 2019
Updated by shubham689 Hi,

Awaiting for quick resolution from the IXIGO team. It was a free cancellation insured.
Aug 08, 2019
Updated by shubham689 Hi team,

Still, I haven't received a refund.
Complaint comments 
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Comments

I have done my reservation through ixigo Money is deducted it booking is stuck on pending and not even giving me any option to process what to do with this and even they are not responding on chat

Trip id : ixitr[protected]

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Hey, we hope you query was resolved, please let us know if you still need any assistance.
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