Ixigo — Refund not received for cancelled ticket

Website:

www.ixigo.com

My Name is Kevin John, and my ticket Payment ID is 1C7EPIT25HXS7FTQWJG. Attached the screenshot for details. I have cancelled the ticket before the journey and was supposed to recieve the refund by 23 april 2023. In the app it says refund complete but i have not yet recieved any refund till date. Not even able to chat with a support agent as all i am able to connect with an AI chat bot Tara which keeps on saying refund is complete. I tried reaching out to the team via ixigo's official twitter handle and no proper response for their side as well. They keep on saying wait for few more days or weeks as its a payment gateway issue and no other response. Kindly look into this issue and resolve the same on priority as it has been more than 3 weeks and ixigo does not even have a proper customer service to register complaints