[Resolved]  Ixigo — refund of flights - del-rpr

Hi,
I booked flight for my family from new delhi-raipur and want to cancel now as because of covid-19 non of the domestic flights are working. So i called ixigo and airline to cancel the flights, and asked for the refund.
In return i got a reply from
Ixigo - they dont know anything, consult airline.
Airline - that they will not refund the amount.

I want my full refund as i want to travel but because of covid -19 i couldnt. And that's not my problem.

I did my booking from ixigo, so ixigo needs to refund me. Why would i chase different channels.
Are your executives not fully informed about the situation actions. Please train them so that we would not face "half information" problem.

Attached below are the tickets screenshots:
1) mr. Sunil dutt tanwar pnr - hnvfs ticket number - [protected] amount - rs 1901/-
2) mr. Mangal giri pnr - hr94g ticket number - [protected] amount - rs 1901/-

If you want ticket, i can share tickets as well i[censored] share your mail id.
But i need my full refund.