Ixigo — Refund of money for the failed booking

I booked a train ticket from AnVt to NHLN ON[protected]. The payment was deducted from my acc. But the ticket was not booked. I even got a message saying that mr refund has been initiated and will be credited on my acc on the same day but it still hasn’t been reflected on my acc. When i view my transaction history it shows success but I haven’t got the amount back. Please solve it as soon a possible I really need the money to buy another ticket.
UPI id l: [protected]@oksbi
Mobile: [protected]