[Resolved] Ixigo — Refund Request for Booking Railway Ticket Cancellation

[Resolved] Ixigo — Refund Request for Booking Railway Ticket Cancellation

S suhasi_85 from Kolkata, West Bengal Feb 22, 2022 Feb 26, 2022 This thread was updated on Feb 26, 2022

As per our record, the booking with TRIP ID: IXITR3395339XXXXX has been cancelled and the refund has already been initiated and will reflect in your account as per the below mentioned timelines. Please find the detailed refund summary below: -Refund in UPI/Net Banking/Credit/debit/wallet: 880.0, 22 Feb 2022 Even after the above confirmation from ixigo, still the refund has not been credited to my source account. There is no point on connecting with their Customer support as all are auto generated messages. I request my total refund on immediate basis by today. I did not expect this type of service and miscommunication from a company like Ixigo. Was this information helpful? No (0) Yes (0)
Mar 31, 2022 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 23, 2022 Ixigo Customer Care's response Hey, the trip ID is hidden and we are unable to check the details. Refund settlements can take up to 7 days depending on bank timeline. Feb 24, 2022 Updated by suhasi_85 ixigo booking id- IXITR[protected] &[protected]. As per ixigo chat support executive they are telling that the refund has been completed on 22.02.22, but till date the refund amount has not been credited to my source account. I have been doing online bookings & transactions for many months (so i know what is the max timeline period for any refund depending on the amount) and never has faced this refunding issue in case if i have cancelled any booking. I want my refund back my today. Verified Support Feb 26, 2022 Ixigo Customer Care's response Hey, its already refunded with bank ARN [protected]. Please check the UPI app/bank statement or connect with the bank customer care if not yet reflecting.
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