[Resolved] Ixigo — Refund stuck for 8 months

[Resolved] Ixigo — Refund stuck for 8 months

K kartik prajapat

I booked a ticket via ixigo in January 2020 and the flight was cancelled. But still ixigo's system showed that i travelled by that ticket. Its been 8 months and they are just making excuses. Its been 8 months and they are still waiting for airline to confirm my refund. My 6500 is stuck for 8 months and they are paying no heed. Everytime when i ask for my refund status they aak for more time. Its their duty to get the confirmation from airline as soon as possible. I will attach some Twitter chat pics. I am a middle class maths teacher and 6500 means a lot to me. Ixigo is just delaying it by making excuses of airline confirmation. Please look into this matter +2 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Aug 25, 2020 Ixigo Customer Care's response Kartik, Your refund request is already raised under RA number [protected] and pending for approval from the airline. We do not control the airline timelines and have raised the request following the prcoedure shared by the airline. We would be glad to process the refund once it is approved. Thanks. Team ixigo
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kartik prajapat

My ticket was cancelled in January and its your duty to finish with all these formalities (RA etc) as soon as ticket got cancelled. It was very sad to saw that i was the one who notified you about your app's bug about not updating my cancelled ticket. Your app was still showing that i have completed my journey. Your customer executive was not aware of my cancelled ticket. I was the one who made him update the system about the cancelled flight. Now its september and you are still making excuses. In your mail you said that my query will be closed by 15 september and now your customer executive (on twitter) is asking for some more time.
I have also sent a picture on your Twitter handle which clears that airline has initiated my refund from their side.
I am attaching the same for the reference of higher authorities here if they read my complaint