[Resolved]  Ixigo — Regarding not refunding the pending amount under booking ID # IF[protected] or PNR # WHZN4C

Dear Team,

After taking several and uncountable numbers of follow up regarding my pending refund amount under booking # IF[protected]/ PNR - WHZN4C from last 2-3 month, I have not received any valuable and accountable actions and response from your end.
Your customer service dept makes fake commitments and take undue advantage of customer's patience. Even after requesting several call back from the senior manager, no call was made from his end and the matter was taken very lightly by your whole customer service team. False updation of the records were also made by them in the notes that they hold.
Besides, warning them several times about raising the complaint into the consumer forum, they still made false commitments to me and did not refunded the amount that is still pending under booking # IF[protected] or PNR # WHZN4C.

So, therefore, I have ultimately raised the complaint against your firm "Ixigo" into the National Consumer Helpline and have submitted all the relevant proofs that I hold till date.

For your reference, I would advise you to track all the call details and notes related to mobile # [protected] with regards to PNR # GQ1TJR and WHZN4C.

If you want, I can share the docket # with you.

Kindly, look into the matter.

Regards
Swati Srivastava