| Address: | bokaro steel city |
This is regarding my indigo flight reschedule PNR: WJYDNV.
I have sent a reschedule request to Ixigo on 13th January, 2022 and paid Rs.1240 fare difference to change the flying date to 16th March, 2022. my original flight date is 17th January, 2022. This is because of the pandemic as I delayed my travelling schedule.
Since reschedule is free from indigo for all the flights booked till 31st Jan. I wanted to take this option and therefore asked ixigo to reschedule. Ixigo has also sent an acknowledgment for the same which is attached below.
Even after 24hrs passed Ixigo didn't send me updated E-ticket nor they updated me the status. whenever I called there customer care. They asked me to wait for 2hrs but no response.
when I lost the free reschedule period by indigo which is 72hrs in advance from the original flight timings, I have recieved the mail from Ixigo saying it was not processed and they will refund the money. New reschedule request is not free as 48hrs are left to my original flight.
On contacting indigo airline I came to know Ixigo has not forwarded my reschedule request on time due to which fare difference occured.
Was this information helpful? | 
Post your Comment