[Resolved]  Ixigo — ticket booking problem

I would booked a train ticket on 10.11.2019. There was a problem with my booking. Money will deducted, but there is not refund after 11 days. I get the message from ixigo on 11.11.2019. Its is, shaik md, sorry! Booking for your tirunelveli (Ten) - ksr bengaluru (Sbc) train with booking id: ixitr[protected] could not be confirmed due to payment failure. If money has been deducted from your account, your money will automatically be refunded to your account within 7 days. But there is not refunded. Please do needful
Was this information helpful?
No (0)
Yes (0)
Dec 26, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2019
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

We wish to inform you that refund of the failed booking attempt has already been initiated and the same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2401
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information