[Resolved] Ixigo — ticket cancelled by airline refund not received from last 2 months

nikhil sharma09

from Madhugiri, Karnataka

Address:

ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

As nationwide lockdown was imposed due to Covid19 and my flight was cancelled for the same reason.Last month i contacted the GoAir airlines for the same to refund the amount.
As they cancelled my ticket and initiated the refund but still the amount has not been reflected in my account.
So today i again contacted they customer care now they said that its pending from Ixigo end.

Kindly do the needful as soon as possible.

And all the details are attached with this complaint

+3 photos

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Aug 8, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2020

Ixigo Customer Care's response Dear Nikhil,

The refund was initiated but failed as the transaction is older than 6 months.

We have placed a manual refund request and you will receive a payout link via email/SMS within 7 days.

Please update your bank details on that link once received and the refund will be processed.

Please do mark your complaint here as resolved on refunded.

Thanks
Team ixigo