Ixigo — ticket not booked and money deducted

Dear sir,
I had booked a flight ticket today (10.10.2017) on the name of b s srinivasu, from kolkata to visakhapatnam for 13.11.2017 on sg 3471 flight through the ixigo app but the ticket was not booked and payment of rs.2, 493/- was deducted from my credit card.
I had also shared my booking concern to the [protected]@ixigo.com and [protected]@ixigo.com and [protected]@ixigo.com.
But no response was received from the supporting team till now.