[Resolved] Ixigo — ticket not booked but deducted

[Resolved] Ixigo — ticket not booked but deducted

R rakshi024 from Mumbai, Maharashtra

Booked two train tickets on 2nd sep 2019 costing rs.3926.07. Ticket didn’t get booked but money got deducted. Reference number[protected] Date :22:48:25/0281 Ixigogurgaon, in There’s no platform to reach out for any help from ixigo. I don’t find any toll free or customer care contact email or phone number. How do we get through? It’s been 3 days and still no refund at all. I needed to book in urgency but failed to get a ticket, such a disappoint. What is the fault here i don’t understand. Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Sep 05, 2019 Updated by rakshi024 It’s not solved, none from ixigo have tried to contact. Please refund my money back immediately. Verified Support Sep 06, 2019 Ixigo Customer Care's response Hi Rakshit, Greetings from ixigo! We wish to inform you that refund of Rs 3926.07 against the failed booking attempt has already been initiated and same shall reflect into your account in 4-5 working days. For any other assistance please do let us know. Regards, Team ixigo! Sep 12, 2019 Updated by rakshi024 Hi, It’s been 5 days. I still haven’t received my refund. Could you please update ixigo. Sep 13, 2019 Updated by rakshi024 Hi, No refund yet. Please check the status ixigo. I need to get refund of Rs.3926. It’s been over 6 days now. Sep 14, 2019 Updated by rakshi024 Hi ixigo, No response from your end. I haven’t received my refund.please update ixigo. Refund my amount of Rs.3926/-immediately. It’s been over 12 days now from the payment date. Where can I find your customer care number of e-mail address? Sep 16, 2019 Updated by rakshi024 Hi ixigo, Why have I received this mail that you are asking me to contact my bank for refund ? But you responded saying I will get refund in 4-5 days. Have shared you my screenshot of bank statement and your mail response. Where’s the money now ? Sep 17, 2019 Updated by rakshi024 Hi ixigo, Could you share refund status ? It’s been over two weeks now. Sep 18, 2019 Updated by rakshi024 No response yet even after sharing all my account statement from the date of deduction till date. Please reply and refund my cash ixigo. Verified Support May 12, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We wish to inform you that refund against the shared booking details was already been processed as informed earlier. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For any other assistance please do let us know. Regards, Team ixigo
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