[Resolved] Ixigo — train booking money deducted without issue of travel ticket

Mayur Udyawar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400058

Made a train booking on Ixigo and the whole process proceeded smoothly till payment was processed but the site failed to issue the ticket.

Repeated the same and once again the same issue.

In essence did the whole process 2 times and paid twice without delivery of promised service!

Next tried to contact the “customer support” which does not exist.

The company relied heavily on “AI” hence the human touch is lost and the redressal process only extended.

Sent mails and REMINDERS to the suggested email : [protected]@ixigo.com Once again no response.

Attached screen shot of the payment confirmation.

Pls provide the refund ASAP and address your site issues if you want to be competent in this competitive market.

+2 photos

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Nov 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Ixigo Customer Care's response Dear Mayur,

Greetings from ixigo!

We apologise for any inconvenience caused and we wish to inform you that your booking IXITR[protected], IXITR[protected] could not be confirmed, as the transaction failed. The refund has already been initiated and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Do let us know if you need any further assistance.

Regards,
Team ixigo!