Ixigo — train ticket - refund discrepancy

1 Review
 Dhairya Sachdev on Nov 16, 2019
My pnr for cancelled ticket is [protected]. As per the ixigo cancellation policy mentioned along with the ticket, if the ticket was cancelled before 16:07 on 15th november, rs 130 would be charged as a cancellation charge. I cancelled the ticket on 15 nov at 13:00 hrs and no amount is being refunded.
Why am i being charged the complete amount as a cancellation charge?
Please deduct rs 130 as the cancellation charge and refund the pending amount at the earliest.

Dhairya sachdev

train ticket - refund discrepancy

Complaint Status

[Nov 16, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Nov 17, 2019
Hi Dhairya,

Greetings from ixigo!

We have raised your query to our team concern and same shall be resolved soon.

For any further assistance please do write to us at [protected]@ixigo.com.

Team ixigo!
Updated by Dhairya Sachdev, Nov 18, 2019
Your email id is not visible on the comment. Can you contact me on my mobile number mentioned above.
Updated by Dhairya Sachdev, Nov 21, 2019
Failing to resolve my above mentioned issue will force me to take legal actions against you.
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    Ixigo - train ticket - refund discrepancy