[Resolved] Ixigo — Unable to login to account in which cashback is credited,and the company is not helping in any way,it has been more than a week.

 
2 Reviews
 Kratika Kapoor on Aug 3, 2016
I have booked 2 flight tickets through ixigo.com some days ago and by this time i should have received the cashback that was applicable to my tickets.
Yes, as i emailed to ixigo.com(because they have not provided any direct contact number anywhere ) about it, they said that the cashback has been credited to your account.I said ok, but my problem is that i am not able to login to the account in which the cashback is credited(CITRUS WALLET) because to login to that account i need to type a verification OTP that i will recieve on my number, and that is not possible because i was not using that sim for a long time and it is deactivated.And even after sending repeated emails to cashback@ixigo.com, they have replied after 5 days and that too with an irrelevant response.And after that also, i emailed them again yesterday and they haven't replied to it too till now.
Complaint marked as Resolved Aug 4, 2016
just after login a complaint in consumer forum they resolved the issue and asked me to take the complaint back. thank you because they resolved the issue
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Comments

I have booked flight ticket of 6E894 the money has been deducted but no mail or message has been delivered to me about ticket has been book

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    Ixigo - Unable to login to account in which cashback is credited,and the company is not helping in any way,it has been more than a week.