[Resolved] Ixigo — unsuccessful ticket booking and amount deducted

DIVANSH MEHTA

from Mumbai, Maharashtra

Address:

102 neelam accord pancharatna complete opp HDFC bank Bhayandar west thane, 401101

On 4 june we had book tickets for anand jn to bandra for 6 passangers around at 11.25 pm, journey date 24 july 2019
Application shows unsuccessful and try again later error
And amount deducted from bank account
And tickets dint booked so i want my money back
I have attached bank message which is clearly says amount transection is done by ixigo
Kindly resolve my issue as soon as possible
Please revert back

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Jul 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Ixigo Customer Care's response Dear Divansh,

Greetings from ixigo!

We are unable to fetch the failed booking with the given information. Please share the ixigo account email ID and phone number along with the failed booking ID starting with ''IXITR'' with us at [protected]@ixigo.com so that we can assist you

Regards
Team ixigo.