[Resolved] Ixigo — upi reference id:[protected] has been approved after time limit set up money paid but ticket not issued need refund

[Resolved] Ixigo — upi reference id:[protected] has been approved after time limit set up money paid but ticket not issued need refund

K Ksgkomal from Mumbai, Maharashtra

Hi Team, My name is Kankan, while try to book train ticket through ixigo app payment made through UPI was successful however, app crashed and not able to book the ticket. All details about payment made are in picture attached. Please help to get the money back asap. UPI Reference ID :[protected] Thanks money deducted while making the train ticket however ticket not booked app crashed +1 photos Was this information helpful? No (0) Yes (0)
Aug 23, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 Ixigo Customer Care's response Hi, Greetings from ixigo! Sorry, we couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked. You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us at [protected]@ixigo.com. Regards, Team ixigo!
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Comments

Arun Garg Nosar

from Udaipur, Rajasthan

Hii sir mene kal relve ke 4 tikit buking kiya vo tikit felad ho gya or rupaye rifand nhi huaa

Arun Garg Nosar's reply, Jul 9, 2019

Hii

Pk tanwar

from Mumbai, Maharashtra

I booked a 3ac ticket from dhupguri to rohtak for 23/07/19 on 08/07/09 at 5:55 PM
rupees 3450 for 2 passenger debit from my account for that but i did not get any ticket yet.
Please look into the matter