Ixigo — Urgent Complaint - Ticket Payment Made, But Booking Not Confirmed

Address:

Hyderabad

Dear Ixigo Team,

I hope this message finds you well. I am writing to express my deep concern and disappointment regarding a recent booking experience I had with your company. On Thursday, 24 August 2023, I booked a train ticket for myself fromSecunderabad to New Delhi through your website/booking platform. However, despite completing the payment process, the ticket has not been confirmed, the payment got failed and amount 750/- got debited. I tried twice, both the times amount of 1500/- rupees got debited and payment got failed.
Booking Details:

Name of Passenger: PVN Saichandu
Departure Date: Thursday 18 Aug 2023
Departure Station: Secunderabad
Arrival Station: Hazrath Nizamuddin
Payment Method:Phonepay
Payment Transaction ID:[protected].
Pls do the needful.