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Ixigo — Waiting list refund

I have booked train waiting ticket from ixigo on date 30.08.2022 from LTT to SNDD. When charts prepared out of 3 tickets 1 was confirmed and others were still in waiting list.
As per the rules if tickets are in waiting list after chart prepared should automatically get cancelled and refund should be provided.

I have not recieved anything about cancellation of waiting list tickets ajd refund.

Pnr : [protected]
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Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2022
Ixigo Customer Care's response The PNR was partially confirmed for 1 passenger and TDR had to be filed or the ticket had to be cancelled upto 30 mins prior to the train departure as per IRCTC rules. TIcket is cancelled automatically if all the passengers in a PNR are waitlisted.
Sep 09, 2022
Updated by Ak4799 Is it compulsory to file tdr if ticket is in waiting list?
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