Jabong.com — [protected]-6598101 order id (adidas shoes)

This is to inform that, the product i received from jabong.com with the order id[protected]-6598101 has a damage. And i'm unable to process a return or exchange request. Usually return and exchange are possible for shoes, but i don't why now it is not possible. It seems like they purposefully delivered the product with damage and blocked returning it.
Please do the needful. The product's tag were also removed when i received the product. Kindly do the needful for returning the product. It costs around 3586/-.
Kindly do the necessary.

Product name : adidas terrex ax2r black outdoor shoes
Product/order id :[protected]-6598101

Email id : [protected]@gmail.com