[Resolved]  Jabong.com — Pathetic service

Address:

Mumbai City, Maharashtra

I placed an order on jabong (1st mistake, when i was getting same product from Flipkart) and the order was despatched on time, however when the order reached Mumbai, I got an sms that your order will be at your door steps by today. I stayed at home to receive the order, however i got a call in the evening that due to some personal problems the courier guy is unable to deliver it today and will be delivered tomorrow. I agreed (2nd Mistake, i should have asked them to deliver that day itself). Next day same thing, even worst no body called to inform that courier is not being delivered. when i called to enquire, they say we shall try to deliver it by evening, but no body turned up to deliver. I have to gift the product to a friend on his marriage tomorrow.
-- Jabong says " We take pride in delivering on time, every time!!" so untrue...
complained 3 times today on Jabong Customer care, no resolution. You dont give goJaVAS number (Courier). you dont give their address so that atleast i can pick up the order from their office. pathetic service from JaVAS.
Called up JaVAS, they say contact Jabong, we are not handling these orders. Nice way to fool the customers with two names, Jabong and JaVAS. but ultimately no one is responsible.
I want the order to be delivered today, as i have to gift it in a marriage tomorrow.
i ordered just because you said will be delivered on or before 09/01/2013, and your website claims We take pride in delivering on time, every time!!.
I have complained on Jabong community support webpage also, but this forum is just to warn other customers that be careful while placing order on Jabong (especially a prepaid order). No commitment from their end, no body ever calls back to inform about your order status, even after escalating the problem with their customer care manager, floor supervisor and executive. I have names of all customer care executives i have spoken with.
Their standard reply will be "We assure you that your query will be resolved on priority basis."