Jabong.com — refund not received and irresponsible customer support

Website:

www.jabong.com

I purchased a pair of NAvy Blue Colour Crocs Swiftwater wave Sandals for INR 2296.27 from Jabong.com through my wife's account. The product received was counterfeit ones whose MRP was INR 499 for which I raised a return request immediately. Eventhough the order was made through Jabong, the product was delivered in Myntra carton. The product was picked back by the Jabong representative the next day itself and as per the email from Jabong refund was initiated on 21st October 2018 and the process was completed successfully( as per them) on 23rd October 2018.
I didn't receive the money back to my account yet and the Jabong customer support is behaving in a ridiculous manner. After repeated calls they just gave me a bank reference number- [protected].
Jabong Order ID: 109142342193499149801
My Bank is SBI (Santhi Nagar Trivandrum, IFSC code: SBIN0070263)
Account Number:[protected]
Name: Vivek R S
Wife's Name: Aparna Raj J
Jabong Registered mobile number: [protected]
NUmber to be contacted: [protected]
I would like to get my money back.