[Resolved] Jabong.com — Failure to refund | |||
Order no.[protected] was placed on 4th June 2014 and was delivered by 10th June 2014. However one of the products that I received was damaged, that was the clutch. I immediately returned it within a matter of 3 days. Jabong claims that the money has been refunded on 18th june 2014 (Rs.1469.27/-), however as you can see it does not show in the bank statement attached below. And now they give me an ARN number "74587914165000029022851" and the bank claims they have not recieved any such number. I have attached 4 files below ( the order, the bank statement, the ARN no. and the payU ). Jabong states that the transaction has been done via payU. Was this information helpful? | |||
Complaint marked as Resolved
I filed the complaint yesterday evening, since then i did not receive any call from jabong.com . However when i checked my e-mail today, jabong.com had sent me a e-mail around 4:00am. And i received a text message in afternoon stating at Rs.1469/- has been refunded to my account. I was very pleased to see that.
The "INDIAN CONSUMER COMPLAINTS FORUM" has been extremely helpful. Jabong.com customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Extremely pleased and thankful for the speedy service of the Indian consumer complaints forum.
Regards,
lecou
Regards,
lecou
I received a wrong size of top.
I want to exchange the size of a product (a white top) from M to S. Please guide me with the procedure for the same. I ordered jeans on September 2018 I didn't like the color of jeans and was so loose in size so sent return request on the same day I got delivered..they accepted my return request but didn't come to pickup so I called customer care for complaining after they took steps that too after three weeks nov9 2018 they picked my jeans...now it's been more than a week still now I didn't get any refund to my bank a/c..for this I again called customer care..they told within 74hrs they will refund...days are going still now I didn't get any my refund.
I am suffering from my refund and it has yet not being initiated. my order was picked up but still i haven't yet received any refund for my order. I want the entire money to be refunded.
I am calling between 2 to 3 days but you telling me every time that my query will be solved within 24 hours but it’s not so today. it is becoming so annoying for me now, being a loyal customer that i am calling them just to stay on hold and waste my balance but no customer care representative responding, even after holding the line for an hour. This is the kind of service that you are providing; You just keep the customer on hold, appreciate their patience and keep telling that the call will be answered shortly. I have been a loyal customer of Jabong India and have been ordering goods since then but now I think that jabong have shattered all my trust and faith in them and also in their quality.
I am seriously disappointed and frustrated with all this service jabong has given. I don’t wish to deal with the company at all, not now, not ever. if a sale is not handled by brand like jabong, it should stop doing it rather than fooling customer.
tired of fake promises. I suggest not to use Jabong due to their worst refund policy/procedure. more than 18 days since the pick up happened and still they hesitate to refund. Such a pathetic website. Enough is enough, I am done with my last order from jabong, Worst products and service .. bye bye Jabong. if you really value your money dont buy from jabong.
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I am calling between 2 to 3 days but you telling me every time that my query will be solved within 24 hours but it’s not so today. it is becoming so annoying for me now, being a loyal customer that i am calling them just to stay on hold and waste my balance but no customer care representative responding, even after holding the line for an hour. This is the kind of service that you are providing; You just keep the customer on hold, appreciate their patience and keep telling that the call will be answered shortly. I have been a loyal customer of Jabong India and have been ordering goods since then but now I think that jabong have shattered all my trust and faith in them and also in their quality.
I am seriously disappointed and frustrated with all this service jabong has given. I don’t wish to deal with the company at all, not now, not ever. if a sale is not handled by brand like jabong, it should stop doing it rather than fooling customer.
tired of fake promises. I suggest not to use Jabong due to their worst refund policy/procedure. more than 18 days since the pick up happened and still they hesitate to refund. Such a pathetic website. Enough is enough, I am done with my last order from jabong, Worst products and service .. bye bye Jabong. if you really value your money dont buy from jabong.
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My sincere apologies for the inconvenience caused. I've shared your concern with the relevant department and they are investigating. You shall be expecting a call from us within 2 hours regarding the same.
Regards,
Abhi
Team Jabong