[Resolved] Jaquar — bathroom fitting part not returned

Aayush Anand

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110005
Website:	Www.jaguar.com

Good day,
A jaguar technician took the defected cistern panel (Under warranty) from my house more than 1 month ago and promised to return it within 20 days. It has been over a month now and i have made multiple calls to the customer care and to mr. Mithun (Manager at the jaguar workshop). Everyone keeps saying that it will be returned soon, but no action is being taken by anybody. Kindly inform me once and for all whether it is going to be returned or should i buy a new one from the market. Already written to [protected]@jaguar.com.

Aayush anand
[protected]
Aayush25.[protected]@gmail.com

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Nov 24, 2018

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Jaquar Customer Care's response Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance

Oct 29, 2018

Updated by Aayush Anand Kindly note that I have still not received any reply from your offices. Please let me know one final time if you can return the part which I have paid for from my own pocket. Or else now I will have to proceed the legal way forward as it is clear now that this a case of theft. As the customer care is not responding to my complain, no reply from [protected]@jaguar.com, and also submitted queries on your website twice.

Aayush Anand
[protected]