Jaxtakart — Non delivery and non refund of payment made

Address:

Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA

Here is the detail of the purchase made on august 28, 2020. Since then there is no trace of delivery. Emailed twice but haven't received any response; customer care phone is almost inaccessible and finally, i get through after a trying for several days. The response that i have got that the battery quality is poor that's why they are unable to deliver. Instead, they would deliver other products that i don't require. I declined and asked for a refund to the account. But they haven't done it till date.
Plz take cognizance of this customer harassment and take appropriate action making sure the refund of my payment of rs809/- to them immediately.

Order id: 578437
Date ordered: 28/08/2020
Payment method: credit card/ indusind bank visa card
Shipping method: standard delivery
E-mail: [protected]@gmail.com
Telephone: [protected]
Ip address: 162.158.23.96
Order status: confirmed
Payment successful. Razorpay payment id:pay_fwag0g5ctaodki
Payment address shipping address
Chitta ghosh
[protected]
Daffodil greens, 17 chandi ghosh road,, kudghat, tollygunge
Iti tollygunge
Kolkata 700040
West bengal
India chitta ghosh
[protected]
Daffodil greens, 17 chandi ghosh road,, kudghat, tollygunge
Iti tollygunge
Kolkata 700040
West bengal
India
Product model quantity price total
Asus zenfone 2 ze550ml ze551ml battery c11p1424 1 ₹ 899 ₹ 899
Sub-total: ₹ 899
Standard delivery: ₹ 0
Coupon (Surprise): ₹ -90
Total: ₹ 809
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