[Resolved] Jaxtakart — Purchased product not yet received

Anjana DS

Address:

Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA

I purchased a Nokia 8 battery, model HE328, on 9th May 2020 with order ID #530010 through the site, https://www.jaxtakart.com/. They said because of COVID19 problem, it will get delayed. Then later I send email, as I didn't get any further information from them. On 30th May they send me an email saying, as they will expecting to ship the order within 5 days. After that no information. Still site shows the order is confirmed, not yet shipped. Tried to call them through given number, +[protected], but always busy. No email replies. I am hopping that my complaint would get resolved.

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Jul 2, 2020

Complaint marked as Resolved

They sent other product, Syska H-15 Bluetooth Earphone + Samsung Headset, in the place of Nokia 8 Battery I ordered. I emailed to the given email id in the site, id: [email protected], asking about the product delivery and also put complaint here. After that I received a cal from Jaxtakart no: 09064417614, saying about the unavailability of the product and sending some other product in place of that. They don't have money back policy.

Jul 02, 2020

Updated by Anjana DS Today, 02/07/2020, I received Syska H-15 Bluetooth Earphone + Samsung Headset in the place of the Nokia 8 battery I ordered from Jaxtakart. They said they don't have battery in stock, so they sent another product with same price. But the ad for the same battery I ordered is still present in their site, with higher price.