Jeeves Consumer Services — complete mobile protection plan plan id: jppoffk2647016 claim id: ad[protected]

I am utterly disappointed the service provided during my complete mobile protection claim, i registered claim on 23rd of october 2019. I paid rs 500 as processing fees on 24th oct. After so many follow-ups my phone was picked up by courier on 1st of nov and was delivered at your service centre on 4th nov. I am still waiting for my phone gets repaired.

But, that’s not the real problem; the problem is this company’s customer service. I daily called at it's customer care to know my phone’s repair status but i never got any satisfactory answer from any of their employees, since last 14 days. They even don’t know what is going on with my phone at your service centre. They, daily reply me “your request has been escalated to our backend team and you will get a phone call within 48 hrs”. But i never got a call from back end team. I asked to talk with their supervisor or manager but i never get contacted. They don’t have any contact with repair technician, really i don’t know how this customer care is running.

I called flipkart as well to resolve my issue because i am a regular customer of flipkart and trust flipkart. But what i heard from them is “we are not responsible for whatever is going on in jeeves”.

I don’t know what i do, where i escalate my issue, what’s going on with my phone. Jeeves claims 10 days guaranteed repair.

I hope jeeves will try to improve it's customer service. If jeeves can't repair my phone then replace and send me new phone as soon as possible.

Thanks,

Miral patel

Plan id: jppoffk2647016

Claim id: ad[protected]