Jeeves Consumer Services Complaints & Reviews

Case id: finj-9w7uth-sexvdv-3dz3bp-qqz8hx2)
Its been quite disappointing that jeeves has been given the responsibility for the installation of my jbl speaker
Service person mithlesh and imteyaj had been given the duty.
When i requested mitelesh to come on sunday he refused saying he is too busy
Next day imteyaj said i cannot come after 7 pm (Thats when we reach home after office) and it is ur problem u should...

Dear insurance partner, my phone was picked up on 24th october and after so many days i’m clueless about the location of my phone. There’s no update from your side regarding my phone. You are the most unprofessional that i have come across. Despite my repeated calls there’s no assurance from your end. If i’ll not receive my phone back then i’ll take stern action against your company. So make sure that you return my phone as soon as possible.

Dear sir,
I have very bad ecperienced by jeeves services by surat branch.
I have beeb purchased wardrobe four door glassy engineer wood since last 28th september from flipkart and in installation date the jeeves staff has not been come and neither contact by my mobile no and they are cancelled flipkart service id.
Same things today they are not come for technical visit afterwards from flipkart they got id for return to product.
Meanwhile two months delay by only jeeves company misguided to flipkart and to me.

Basant s rai

(1) As per Order ID: OD[protected] Dated:[protected] I had purchased a T V set, Vu 140cm (55 inch) Ultra HD (4K) LED Smart TV with 1 Year Vu Domestic Warranty.
(2) At the time of purchase I also bought an Extended Warranty for 2 Years by Flipkart Protect vide Order ID: OD[protected] Dated:[protected].
(3) While asking for service for the TV which stopped functioning now, I had requested Vu TV to repair same under the extended warranty issued by you.
(4) They asked me to approach you.
(5) I contacted your helpdesk who wanted me to send invoice copy, E W order, and Aadhar to an address extendedwarranty (at) jeeves(dot) co(in)
(6) After having waited for 3 days and not getting even an acknowledgement I again contacted you.
(7) At first they said they are deputing an Engineer today but not seeing the Engineer I again called
(8) I was then told that the details has to be furnished to claims(at)jeeves (dot) co(dot) in
(9) I was misguided so many times that I have lost my confidence in your organization and even feel why I should have taken the Extended Warranty. Are you a genuine service provider or trying to rip your customer?
Kindly reply with action taken
K R Nath

I am utterly disappointed the service provided during my complete mobile protection claim, i registered claim on 23rd of october 2019. I paid rs 500 as processing fees on 24th oct. After so many follow-ups my phone was picked up by courier on 1st of nov and was delivered at your service centre on 4th nov. I am still waiting for my phone gets repaired.

But, that’s not the real problem; the problem is this company’s...

Case id : 9j10ewjcsth-0368036
Claim registered on 10/10/2019 for vu 43' tv.
Claim accepted for amount rs. 29599/- on 12 nov 2019 by insurance company
Bank details shared with jeeves on 12 nov 2019
Still the settlement amount not credited.
Its been more than 45 days since date of intimation.
Customer care does not provide correct/complete information

Dear officer

We had purchased mi tv thru flipkart during diwali season on 5th and installed on 6th during installation we purchased stand and v-gaurd stabilizer and wall mounted stand from you.
Also taken extended warranty. But on no. Of times follow with jeevees call centre received only extended warranty invoice thru mail.

As per your technician mr. Rudra shankar had confirmed that "v-gaurd & for stand the invoice will be given by hand by him but till date we didn't get." we called him many times to his mobile no.[protected], but he always inform that will bring but till date he turned up and lastly he is saying complaint on me no issues.

Also when called for extended warranty invoice also informed your call centre but no use it.

How you keep this type of irresponsible technicians and how you running.
Don't you think that will not get you bad name on services.
How lazy they respond if customer talks hard advising to complaint.
Is this way of proving service. Then don't sell products do only service and go.

Could you respond fastly and see to handed over the invoices asap. Its already 50 days completed.

Regards
Vasavi kumari
[protected]
[protected]@yahoo.com

Purchased 55” vu tv from flipkart and a extended warranty from jeeves... Tv refund pending for 3 months. Jeeves is a fraud company for sure!! Everyday they committ to solve in 24 hours and it’s 3 months for same commitment everyday. On email they have confirmed from refund ect but not paying the money

I feel cheated as i think they will not pay

Hi team,

There is something fishy with jeeves service, yesterday i have raised a complaint on consumer forum regarding my tv panel issue, link for the complaint for your reference.

HTTPs://WWW.CONSUMERCOMPLAINTS.in/jeeves-consumer-services-jeeves-consumer-servi...⇄

Yesterday night i got call from this number [protected] stating that he is from jeeves, you put consumer complaint on website we need to resolve your issue immediately so we are refunding tv amount to you as its spoiling our company name.

He was asking me my debit card details to transfer the amount which is false and fraud activity.

There is some # who are doing this fraud in either from jeeves or consumer complaint website, as he knows each and everything about my issue.

Kindly take necessary action against him or let me know whom should i complaint for the same.

I have purchased mi led smart tv 43 inch from flipkart last year and as a joint partner of flipkart i took extended warranty of 2 years from jeeves. I think that is a big mistake i ever did.
I raised service repair on 27 oct 2019 and my suffer started. First of all technician was visited on 29 oct. Then he told a pcb needs to be replaced and it will take 10 to 15 days max to resolve. But i dont know why jeeves guys place my order on nov 2nd i. E. Another 3 days delay. Anyhow on 16 nov they told to be resolved. When i called they told part is arrived and by 18th technician will be assigned and will fix. That did not happen. When i called on 19th, another story they make that part is not yet arrived.
What the hell jeeves guys doing. They simply cheat people. No proper resolution nor exact information they provide.
Just because of tie up with flipkart i thought it will be good service but it's worst.
I have to think legal way to make it done or refund or replace my tv.

Its been more than 10 days since i raised a claim against the screen damage of my smartphone. Every day i am getting a message from blue dart that the smartphone would be picked up, but none comes to pick up. This is happening for the past seven days.
Whenever i call the jeeves support team, they ask me to wait for 48 to 72 hours. What is happening?

Last year on 14th sep i purchased a mi tv from flipkart along with jeeves extended warranty for 2 more years in which if they not solve the issue in 30 days they will replace the product.
The jeeves policy number is
Jppoffk498621.

My registered mobile number is [[protected]].
I registered a complaint 2nd nov 2019 and their engineer visited my house on 2nd nov and he said within seven days your tv panel is being replaced as there is problem regarding panel in which a horizontal line appears on my tv.

I waited for another 15 days and when there is no response from the jeeves. I called to their both customer support number both are not working.

I sent them mail on [protected]@jeeves.co.in, [protected]@jeeves.co.in, [protected]@jeeves.co.in.

But there is no response from them.

I provide you my mobile number, email i'd
Along with jeeves and mi tv invoice.
My mobile number [[protected]]
My email i'd [protected]@gmail.com
Please solve my problem.

I would like to know what should i do to get my money back from jeeves india (An extended warranty provider).

Background: i have purchased a television from flipkart with extended warranty for 3 years for better service.
we have found an issue with the television and after lots. Of effort flipkart was not able to resolve the issue so they took the tv back and refunded the amount.
Now i have asked the jeeves india to cancel my extended warranty as tv has been returned, they were agree and asked the return status of tv and lots of documents, which i have sent over email. As they were asking documents and not providing the expected date of refund i called many times and finally, on 06th Nov 2019, i have received email that money will be credited to my account in 7-8 working days, which does not happen yet.

Kindly suggest me what to do.
CASE ID :: 9I3EWBASC[protected] :: JPPOFFK194964 :: Harikrishna :: REFUND

I have registered on Oct 1, completed payment on Oct 3, and my device was picked on Oct 7 and delivered to Jeeves service centre on Oct 9.
From then on I never received any update from Jeeves, its 41 days now, when ever I give a call to their customer care number they either keep me on long hold and disconnect the call or they stop talking on it by keeping on mute,
I spoke to their two executives from escalation department as well, and trust me they use their fake names as well(I have recorded the calls for proofs), wherein they say out their fake names, apart from calls, I have dropped they numerous emails, where they only reply that part is missing and I will have to wait for few more days, I dont understand if the part doesnt come for next 6 months do i have to wait? Its a complete fraud, guys need help as I am not able to understand what to do next?

I would like to know what should i do to get my money back from jeeves india (An extended warranty provider).

Background: i have purchased a television from flipkart and during demo the flipkart technician asked me to take extended warranty for 3 years for better service. I have taken the same on same day by paying the money through my card.
Within 7days we have found an issue with the television and after lots. Of effort flipkart was not able to resolve the issue so they took the tv back and refunded the amount.
Now i have asked the jeeves india to cancel my extended warranty as tv has been returned, they were agree and asked the return status of tv and lots of documents, which i have sent over email. As they were asking documents and not providing the expected date of refund i called many times and finally on 30th october 2019 i have received email that money will be credited to my account in 7-8 working days, which is not happened yet.

Kindly suggest me what to do.

I requested for door step service for my lg refrigerator and on 16th nov it was scheduled for which was not given as per the schedule. I called the customer care some 4 times on 16th of nov to understand the issue for not providing the service. It was a complete bad experience with jeeves consumer care. Finally no resolution provided by jeeves. So poor service and handling the customer query was so horrible which i experienced.

Dear sir/madam,

I have purchased flipkart perfect homes andes engineered wood 3 door wardrobee (Order no. Od[protected] and i received the product on 14.11.2019. The installation was scheduled on 15.11.2019 by your service partner jeeves consumer services, but it is sad to mention that am still waiting for the product to be installed. The jeeves consumer services engineer has not yet installed my product and am continuously in contact with the customer care of jeeves consumer services and every time they are giving an excuses and making the commitment that the installiation will be done by today, but installation still pending. The service engineer details that has been provided is so unprofessional that when am trying to contact him he is not even bothered to pickup call (Name of the service engineer is rupesh bhivapukar contact no.[protected]) and he himself not even tried to contact me and inform me of any issue. Even in my opinion the service partner jeeves consumer services are so irresponsible and it is not the first time am writing to you it happened in the past too. It is my request you to take this matter seriously and solve my issue as soon as possible otherwise am going to return the product.

Regards,

Amar singh

Hi my tv is in extended waranty period and been following up with jeevs for an issue but no resolution is provide. Have written multiple emails and but no response from them.
They are not even ready to register a new case for the issue. Been more than a month following up with them.

Kindy help and suggest. I can share all mail from jeeves.

Regards
Ashish jain
M. [protected]

I have received bpl vivid lcd tv on 2nd nov 19, i was promised till 4 nov 19 till 11 nov 19 no technician has visited for installation, even i tried to spoke in your customer care they taken me granted even i spoke to jeeves directly and jeeves told me that flipkart not send ata to jeeves who do installation.

Today is the last flipkart return policy.

Thanks
Santosh kumar suthar
[protected]
[protected]

Order id od[protected]
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk145512
Plan start date sep 24, 2018
Plan end date sep 24, 2020
Device name vu 80cm (32 inch) hd ready led tv device model 32k160m device serial number 3te32m17263201g4ka14114

As per your policy it is already 30 days, it is not resolved yet. I raised this complaint on 5th oct and i mentioned that this issue is observed on 3rd oct, previously i saw display issue two time after reboot this issue got resolved. Initially i talked with flipkart.com team they told me to send mail to extended team regarding this issue so i raised this issue on 5th oct.

I got your first mail on 21 oct mentioning that spare supply with brand and we want to refund post depreciation amount, where the parts has been dispatched on 19th oct, how you are sending this mail. As parts has been dispatched from warehouse. Then i send you mail that parts has been received and technician is not going to install thia product.in that mail i clearly mentioned that i want this product in working condition or replace that product, don't want refund amount. You reply that you will arrange call. I didn't receive any call from you. You are simple taking money for extended warrenty but not providing any service, just looting customer without any service, here why i receive this mail when the parts has been dispatched.

Again i send mail you on 30 oct, no reply from you. I called to jeevas team so many time within this period, they told me that display issue is accepted by brand and will displtched this product shortly. Everyday i got same assurance.

Lastly i got mail from extendend team on 6th nov, they mentioned same "spare supply issue with brand and post depreciation final value as 0.00
I reply same want this product in working condition or replace that product. Don't want refund. Then no reply from you. Why you are taking 30% depreciation as it is already 1 year left. First time i observed this issue on sept 20 2019, my extended warranty period ends sept 23 2020. It should be 20% depreciation cost.

One more this as per you terms and condition it is saying following

In case the cost of repair exceeds 70% of the cost of the product or the product cannot be repaired
Within the reasonable time or reasons beyond its control, jeeves shall have the discretion to replace
The product with equivalent/working model of any brand/make or refund the original cost price of the
Product less taxes, duties and delivery charges. This replacement product may be new or refurbished,
Discretion of which lies solely with jeeves and shall be binding on customer

It is clearly saying replace with equivalent/working model of any brand/make refund the original cost price of the product.
Then why you asking for refund. You are taking money for extended warrent + taking 30% of the product without any service. You are doing nothing, not helping customer. You can check how many times i called jeeves team. You can check my registered mobile number [protected].

If you are going for refund, i want 80% of that product as it is 1 year of ew. If you agreed with this the please refund this amount to this account.