Jeeves Consumer Services Complaints & Reviews

Hi my tv is in extended waranty period and been following up with jeevs for an issue but no resolution is provide. Have written multiple emails and but no response from them.
They are not even ready to register a new case for the issue. Been more than a month following up with them.

Kindy help and suggest. I can share all mail from jeeves.

Regards
Ashish jain
M. [protected]

I have received bpl vivid lcd tv on 2nd nov 19, i was promised till 4 nov 19 till 11 nov 19 no technician has visited for installation, even i tried to spoke in your customer care they taken me granted even i spoke to jeeves directly and jeeves told me that flipkart not send ata to jeeves who do installation.

Today is the last flipkart return policy.

Thanks
Santosh kumar suthar
[protected]
[protected]

Order id od[protected]
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk145512
Plan start date sep 24, 2018
Plan end date sep 24, 2020
Device name vu 80cm (32 inch) hd ready led tv device model 32k160m device serial number 3te32m17263201g4ka14114

As per your policy it is already 30 days, it is not resolved yet. I raised this complaint on 5th oct and i mentioned that this issue is observed on 3rd oct, previously i saw display issue two time after reboot this issue got resolved. Initially i talked with flipkart.com team they told me to send mail to extended team regarding this issue so i raised this issue on 5th oct.

I got your first mail on 21 oct mentioning that spare supply with brand and we want to refund post depreciation amount, where the parts has been dispatched on 19th oct, how you are sending this mail. As parts has been dispatched from warehouse. Then i send you mail that parts has been received and technician is not going to install thia product.in that mail i clearly mentioned that i want this product in working condition or replace that product, don't want refund amount. You reply that you will arrange call. I didn't receive any call from you. You are simple taking money for extended warrenty but not providing any service, just looting customer without any service, here why i receive this mail when the parts has been dispatched.

Again i send mail you on 30 oct, no reply from you. I called to jeevas team so many time within this period, they told me that display issue is accepted by brand and will displtched this product shortly. Everyday i got same assurance.

Lastly i got mail from extendend team on 6th nov, they mentioned same "spare supply issue with brand and post depreciation final value as 0.00
I reply same want this product in working condition or replace that product. Don't want refund. Then no reply from you. Why you are taking 30% depreciation as it is already 1 year left. First time i observed this issue on sept 20 2019, my extended warranty period ends sept 23 2020. It should be 20% depreciation cost.

One more this as per you terms and condition it is saying following

In case the cost of repair exceeds 70% of the cost of the product or the product cannot be repaired
Within the reasonable time or reasons beyond its control, jeeves shall have the discretion to replace
The product with equivalent/working model of any brand/make or refund the original cost price of the
Product less taxes, duties and delivery charges. This replacement product may be new or refurbished,
Discretion of which lies solely with jeeves and shall be binding on customer

It is clearly saying replace with equivalent/working model of any brand/make refund the original cost price of the product.
Then why you asking for refund. You are taking money for extended warrent + taking 30% of the product without any service. You are doing nothing, not helping customer. You can check how many times i called jeeves team. You can check my registered mobile number [protected].

If you are going for refund, i want 80% of that product as it is 1 year of ew. If you agreed with this the please refund this amount to this account.

My register mobile number is [protected],
My name is ashish kumar
Today it has been more than a month since i have complained that for my vivo z1 pro whenever i call the jeeves costmar care many time, keep me on for half an hour by telling me to stay on the lan for a minute we will check and disconnect the phone today it has been 22 days for him to take my mobile phone but no response.

Sir, we purchased "redmi note 7 pro" by flipkart and complete mobile protection plan for 12 months by jeeves consumer services on 28 june 2019. Last month oct 2019 unexpectedly mobile screen broken. We compliant it to flipkart, they said contact complete mobile protection seller jeeves. Then we contact jeeves, and they reply this... (We would request you to please provide your plan details or your registered mobile number.) we provided plan details and mobile number. Then they mail "kindly specify your device issue for claim register. And share do you prefer for repair option or refund option. Kindly share device front image, back image and invoice copy of the device for further assistance... We provided what they asked, mobile images and invoice copy and refund option (Pay out). Next day they mailed us... For payout claim, kindly contact our tollfree number[protected] or[protected], jeeves) if we called their provided numbers, said contact[protected], flipkart) if we contact this number they said for complete mobile protection contact[protected], jeeves) both flipkart and jeeves playing with us. Please solve our problem sir.
1) od[protected]
2) complete mobile protection 1 year by flipkart protect
Seller:
Jeeves consumer services
3) policy number:jppoffk2027881
Activated on redmi note 7 pro (Neptune blue, 64 gb) with device
Number: [protected]
Valid till: sat, jun 27th '20
4) my mobile no.[protected]/ [protected]
5) mail address [protected]@gmail.com

Marq led tv - flipkart order id : od[protected],
Complete protection policy id :jpp0ffk2047680 valid from july 01 to june 30 2022
17th oct 2019 9 30 am - claim registered with [protected]
17th oct 2019 1:01 pm - received sms on [protected] regarding ticket registration - ticket id 9j17-37925pusc[protected]

Putting below points based on my telephonic discussion with mr. Dadapeer on cp policy from jeeves. Request your team to check on below and revert on mail.

- we got a mail & call on nov 5-4-17 pm stating that - "we are not able to get the product repaired due to unavailability of some parts. So please share the below requirements for refund". As per the policy document - if repair is not possible refund will be issued as per the clause. However in this case - you have mentioned part not available which means though the product is repairable - jeeves is unable to service our request due to unavailability of parts. Marq tv is recently launched and it is highly impossible that there is no spare available in the market. Clearly here we are not satisfied with the solution offered.

-we had been informed on 5th nov that refund will be processed - which is 50% of the purchase price due to non-availability of part. Few points to highlight - right from the time we raised a claim, no engineer came to our place for repair purpose, no phone calls from jeeves stating that service can or cannot be fulfilled, no information on the status of the claim & suddenly on 5th nov we get this email / call informing that refund will be processed as repair is not possible. There is no other solution on this & customer should accept this.

-as per clause p of the policy document - there has been a violation of the service level agreement & effectively the resolution provided should be based on service recovery policy in the said clause. Attaching the policy document with terms & conditions.

We have been compelled to take 50% refund amount - whereas here clause p should be applicable as per policy document.

On calling jeeves customer services - they bluntly told me yesterday that no one is going to respond on my email & that their solution will not change.

I have purchased flipkart branded marq 43 inch tv with complete protection plant in may 2019. Recently there was sound issue in my tv and sound is not clear. I have called flipkart complete protection plan customer care on 25th october 2019 for raising complain but i have shifted to new address after purchasing tv so they have first taken my request to update address and i have received email from jeeves that mu new address updated on 26th...

Last year on 12th june i purchased a mi tv from flipkart along with jeeves extended warranty for 2 more years in which if they not solve the issue in 30 days they will replace the product.
The jeeves policy number is
Jppoffk318680. My registered mobile number is [protected].
I registered a complain on 30th of september and their engineer visited my house after so many calls to the company.
The engineer visited my house on 10th october and he said within seven days your tv panel is being replace as there is problem regarding pannel in which a parallel line apears on my tv.
Then, on 16th of october company call me and said, sir we have to take a picture of your tv and again he said sir within seven days your pannel is being replaced. I waited for another 12 days and when there is no response from the jeeves. I, called again and asked sir how more days i have to wait, they again said sir within 2-3 days. Then, again i waited for 2 days and again i called jeeves. They assure me that sir you will get a mail regarding refund procedure as 30 days policy is over. I again wait for 1 day for jeeves mail regarding refund but i don't get any mail. And from the last 10 days, everytime when i called him they just say sir please wait for 1 day you will get the mail but i didn't get any mail from their side regarding refund.
In mail when i asked to jeeves they said sir please give some time. But they didn't reply if i asked about the 30 days policy.
They just mentally disturb me from the last 30 days by not solving my problem and by not giving genuine reason so that i believe him.
I provide you my mobile number, email i'd
Along with jeeves and mi tv invoice and screenshot of complain.
My mobile number [protected]
My email i'd [protected]@gmail.com
Please solve my problem.

Hello.. Yesterday we got 2 message and 2 phone call.. See this message below
Dear customer,
Our engineer jith ([protected]) will visit you on[protected] for installation of your vu led tv (50-qdv).
After that another message came..
Dear customer,
Our engineer aji ([protected]) will visit you on[protected] for installation of your vu led tv (50-qdv).
We tried to call this person.. They have wrong communication. They are giving different mobile numbers...
My place is thonnakad (10 km from chengannur).. Can u please arrange technician urgent..

Raised complaints for tv service almost 1 month they didn't provide the service. Customer care giving technicians number when we follow the technician they say they didn't receive any ticket or call alloted for them. Some customer support agents are putting call on hold for long time. Worst service. Waste of money for extending warranty with jeeves

I bought an extended warranty from flipkart (Jeeves) when i purchased my laptop. I raised a complaint on the 5th of august 2019 and still don't have a resolution.
They need to replace the keyboard on my laptop. After several calls and follow-ups, there is no accountability or timeline for this task. They need to be ashamed of what they call service. Their executives are ill-mannered and unempathetic.
Their sla is 21 days. I wonder if they don't know how to count or if they are just don't care.

I had sent my mobile honor 9 n on 9 th oct 2019 which is still not repaired and not dispatched yet.
Claim id - cmp[protected]
Plan id - jpp0ffk1292872
I was frequently contacting in jeeves customer support from last 20 days daily, but every time they told me that your mobile is repaired and will received call or mail within 48 to 72 hours from backend process.
Till date i didn't receive any call or mail.
.

I will many time call your customer care, he told me send you all document, i already send all document one month a go. but your team told me your complaint not registrar . then i will call your customer care. he/she told me not showing any option for registrar please weat 48 hours, today i call your executive told me your complaint not showing. what i do told me.

Claim id - IW[protected]
sir i purcashed a mobile through flipkart with jeeves mobile protection plan, In oct it got some issue with headphone slot i register a complaint and they pickup my mobile on 9th oct through bluedart vide reg. no - [protected], There promise time for repair and to reach customer is 10 days but from last 20 days i keep calling to them they tell we registered you complain and back to you in 2 days but they were making fools and didnt give any proper information regarding my phone even they kept my phone on hold and didnt give any response i tried many times to call them but they are cheating with me i dont have any phone for last 1 months sir please have a look and solved my issue i also attach some screenshot with this plz see

My self mohit yadav. I am registered a accidental claim regarding my iphone 6s in last september. My device was pickup on on 19th september by bluedart courrier company but my device not delivered till then 05/11/2019. When i contact to the jeeves customer they always tell me to wait for 3-4 working days but they didn't able to give me a satisfied answer. Please help me to solving the issue
Thank you

I brought the jeeves extended support plan for 2 years when i called them for washing machine not working they asked me to send the invoice, jeeves certificate, invoice etc, i have sent its more than 5 days no one came to attend my issue, when i call their customer support they say for sure they will send the technision till now no one comes and its fake company dont by jeeves products its pathetic and useless

Claimid ad[protected]

Payment date :26.10.2019
Till no one come and collect the mobile for repair i tried calling so many jeeves customer care they told simply our back-end call to you.
Already 10 days gone no response from jeeves side
One of the worst call centre simply they kept hold after 10 to 15 min automatically call disconnected.
Resolve the issue quickly

I registered my claim for repair under the complete mobile protection plan that i bought along with my device from flipkart. I registered a claim on oct. 7, to get my device repaired, as its camera glass was broken. They charged rs. 500 extra, which i paid and my device was picked up after that. However, i haven't received my phone back and it's been a month since filing for the claim, contrary to what should have been in under 10 business days from the date of pickup (Oct. 15). I think my phone is gone now, as the helpline no. Always beeps busy. I think the company is bogus and i should have been more alert before.
I want to get my phone back asap and receive the refund of the excess amount i paid.

Jeeves mobile services
Claim date - 2nd oct
Claim id-iw[protected]
Plan id-jppoffk1519350

I had sent my mobile honor 10 lite on 7th oct 2019 which is still not repaired and not dispatched as well.
I was frequently contacting in jeeves for since the mobile reached there for repairing. But every time i was told by your team that your mobile is repaired and will received to you within 48/72 hours.

Now just before some day i received a call from jeeves side that the mobile is to be repair and we have called you for confirmation for the payment of 500 rs as the mobile is accidental damage as per service team.

I was very surprised as my phone was repaired and my self is being convinced by jeeves team that the phone is accidental damage and i have to give permission for same after above 10 working days.

Now today is 5th nov and after month the mobile is not repaired. Each and every time jeeves concerned team tell us to wait 48 ours and you will received mobile in repaired condition.
One month has been passed and my mobile is still there at jeeves circumstances.

Request you pl do needful for it.

Jeeves plan id:jppoffk692425

I got a poco f1 from my friend last year on poco f1 launch within few months in october itself. On 8th october i suffered an accident and got the screen broken and few other issues with same. I had the complete buyer protection validity due on 10th october. I registered claim request on 8th october evening with the customer care of jeeves and they asked for documents. I gave them all. But they rejected claim. I raised the same on flipkart support on twitter. They are giving excuses since more than 15 days that they are working on it with zero update on the issue and even gave me call assuring that they are working on it. But all in vain. First of all poco is the biggest disappointment. Then this fake complete buyer protection and fake promise of flipkart to keep customer happy. The jeeves people asked for image without tempered glass, i provided the same. But they didn't inform me that the image is still not clear to them and before asking me again, they simply rejected the claim knowing that i can't re-register as it got expired on 10th october, 2019. But rejecting the claim on mere a photograph without asking it clearly is not fair as customer bought the claim plan from jeeves guys by paying and is in trouble accidently then at that time jeeves people take benefit of situation and disappoint the customer. I never expected this. Please help me with this.
Please help.

Thanks and regards,
Vikram singla